Title

"The Talk of Maine" piece on the "FairPoint fiasco," the problem-plagued transit

Authors

Joshua F. Moore

Source

Down East

Date

9-1-2009

Pages

25-30

Abstract

"The Talk of Maine" piece on the "FairPoint fiasco," the problem-plagued transition that followed North Carolina-based FairPoint's acquisition of Verizon's landline and Internet business in Maine. Initially, the Maine Public Utilities Commission recommended that the sale of the larger company to the smaller one be rejected, but after extended negotiations, agreed to the sale. Verizon, claiming the information was proprietary, took its "back office" computer system with them, and FairPoint found its expensive new system unable to communicate with its own customers. Backlogs, complaints, and chaos ensued. Many customers have fled, leaving the company's finances shaky and its reputation tarnished.

Subjects

FairPoint Communications, Verizon Communications

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