"Views from the Top" piece suggests that an inverted organizational chart -- one
Date
10-1-2012
Pages
18
Abstract
"Views from the Top" piece suggests that an inverted organizational chart -- one that puts customers at the top, then the employees that directly support them, with management in turn supporting those front line workers û actually benefits the business. As companies grow, leaders tend to spend less and less time on the front lines, losing touch with customer needs.
Subjects
Management, Customer service
Recommended Citation
Packard, Doug, ""Views from the Top" piece suggests that an inverted organizational chart -- one" (2012). Maine News Index – MaineBiz. 5820.
https://digitalcommons.portlandlibrary.com/news_mainebiz/5820
COinS
Source
Mainebiz