Total Quality Management, which operates under the concept that all state worker

Authors

Source

Portland Press Herald

Date

12-19-1993

Pages

1B, 16B

Abstract

Total Quality Management, which operates under the concept that all state workers must be involved in the constant upgrade of services, is sweeping through state government, helped along by the work of TQM guru Brian Warren. TQM, embraced by Gov. McKernan and three state-employee unions, gives the rank and file more input into the decision-making process. Details.

Subjects

Total Quality Management, Warren, Brian

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