The state plans to spend $50,000 to promote Total Quality Mangement, a managemen

Authors

Source

Portland Press Herald

Date

8-1-1993

Pages

1B, 10B

Abstract

The state plans to spend $50,000 to promote Total Quality Mangement, a management tool designed to increase customer satisfaction. Hopes are that placing a premium on service will do away with the useless phone numbers, outdated maps and bad information which so exasperate taxpayers. Details.

Subjects

Total Quality Management

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